Return Policy

Last Updated: [Today's Date]

At Morgan & Co Vancouver, we do everything we can to keep our customers satisfied. However, there may be occasions when you wish to return a product. Below, we clearly explain our return policy. We are happy to help — if you are unsure about anything, please contact us first via info@morgancovancouver.com.

1. How We Operate

Morgan & Co Vancouver operates according to a direct-from-supplier model. To reduce waste and minimize our CO₂ emissions, we do not maintain large inventories. Items that are not in stock are shipped directly from our supplier (located in China). This means that returns must also be sent to our supplier's return address in China.

2. Return Period and Registration

You may register a return within 14 days of receiving the item via info@morgancovancouver.com.

You may only register a return after you have physically received the item.

When submitting your request, always include your order number and a valid reason for the return.

Once approved, we will provide you with our supplier's return address.

3. Conditions

A valid reason for the return is always required.

Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.

Trying on is permitted; wearing is not.

Discounted (sale) items cannot be returned without a valid reason.

Intentionally ordering multiple sizes with the purpose of returning part of the order is not permitted.

Certain items are excluded from returns for hygiene reasons (such as underwear, swimwear, and jewelry), unless unopened and unused.

4. Return Costs and Process

Return shipping costs are entirely the responsibility of the customer, including international shipping costs and any applicable customs fees.

The item must be returned to our supplier's return address in China.

The customer is responsible for shipping, costs, and tracking of the return shipment.

We always recommend using a shipping method with tracking; without proof of shipment, we cannot process a return.

5. Customer-Friendly Alternative Solution

Because international returns can be expensive and time-consuming, we are happy to work with you to find a suitable alternative solution (for example, a partial refund or discount), which can be agreed upon via email.

Please always contact us first via info@morgancovancouver.com before returning anything.

6. Defective, Incorrect, or Damaged Items

If there is an issue with your order — for example, the size, fit, or quality — please send us an email within 14 days of receiving the item, including clear photographs and a description of the issue.

Without photographs and a description, we cannot process your complaint and there will be no right to a return or refund.

With this information, we will look for an appropriate solution as quickly as possible.

7. Refunds

A refund can only be issued after the item has been received and approved at the return address in China.

Once approved, we will refund the purchase amount within 14 days via the original payment method.

Original shipping costs are not refundable.

8. Cancellations

It is not permitted to cancel an order after it has been placed and entered processing.

A refund request or chargeback may not be initiated before the item has actually arrived and been received.

If you have a question or issue regarding your order, please contact us first via info@morgancovancouver.com instead of immediately initiating a chargeback or refund request.

9. Liability

We are not responsible for lost packages if the tracking information indicates that the item was delivered to the address provided by the customer.

Providing an incorrect address is the responsibility of the customer.

Address errors must be reported within 24 hours of placing the order via info@morgancovancouver.com.