Privacy Policy

Last Updated: [Today's Date]

This Privacy Policy applies to all services provided by Morgan & Co Vancouver, reachable via info@morgancovancouver.com and established at [Business Address]. We respect the privacy of our customers and treat the personal information you provide to us confidentially and in accordance with the General Data Protection Regulation (GDPR).

1. What Information We Collect

We collect personal information that you provide to us when placing an order, creating an account, or contacting our customer service, including:

  • Full name

  • Address and billing details

  • Email address

  • Telephone number

  • Payment information (processed through our payment providers and not stored on our servers)

  • IP address and device/browser information

  • Order and transaction history

  • Information about your activities and behavior on our website (through cookies)

2. Purposes of Processing

  • Processing, shipping, and invoicing your orders.

  • Providing customer service and support.

  • Sending order updates, tracking information, and relevant information.

  • Improving our services, website, and product range.

  • Preventing and detecting fraud and abuse.

  • Sending marketing communications, only when you have given your consent.

3. Legal Bases

We process your information based on the performance of a contract (your order), your consent (for example, marketing), a legal obligation (such as tax administration), and our legitimate interest (such as fraud prevention and improving our services).

4. Sharing Information with Third Parties

Your information is only shared with third parties to the extent necessary for providing our services, including:

  • Our payment providers: [Payment Providers]

  • Our shipping and delivery partners: [Shipping Services]

  • Our supplier(s) for the processing and shipment of your order.

  • Providers of analytics and marketing services (where applicable and in accordance with your cookie preferences).

Data processing agreements have been concluded with all such parties where required. We never sell your information to third parties. Because part of our shipping is carried out directly from a supplier outside the EEA (China), a transfer outside the EEA may occur; we implement appropriate safeguards where necessary.

5. Retention Period

We do not retain your information longer than necessary for the purposes for which it was collected, or as long as legally required (such as a tax retention obligation of 7 years for administrative records).

6. Cookies

Our website uses cookies to improve functionality, analyze visitor behavior, and support marketing activities. Please refer to our separate Cookie Policy for more information. You can always adjust your preferences through the cookie banner or your browser settings.

7. Security

We take appropriate technical and organizational measures to protect your information against loss, misuse, and unauthorized access. All payments are processed through a secure SSL connection.

8. Your Rights

You have the right to access, correct, delete, or restrict your personal information. You may also object to processing, withdraw your consent, and submit a request for data portability. For this, please contact us via info@morgancovancouver.com. You also have the right to lodge a complaint with the relevant supervisory authority (in the Netherlands: the Dutch Data Protection Authority).

9. Contact

Morgan & Co Vancouver — [Business Address] — info@morgancovancouver.com